Player Privacy Policy

This Privacy Policy explains how UK Casino Club collects, uses, stores, and protects personal information when you register, play, deposit, or otherwise use our online casino services in Canada. We take your privacy seriously and aim to be clear about the types of information we gather, how we use it, and the choices you have about your data.

Types of Data We Collect

We collect several categories of information to operate accounts securely, process payments, and provide customer support. Collection is limited to what is necessary for those purposes and for compliance with legal obligations.

Personal Data

This includes name, date of birth, contact details (email, phone, postal address), government ID or other documents for verification, and payment details when you make deposits or withdrawals. We use this data to verify identity, prevent fraud, and comply with anti-money-laundering checks.

Technical Data

Technical data covers IP address, device type, browser, operating system, geolocation data when required for legal or security reasons, and log files. This information helps us secure accounts, detect abuse, and optimise the site for Canadian users.

Transactional Data

We retain records of your account activity such as deposits, withdrawals, wagers, game history, bonus usage, and correspondence with support. Transactional data is used for account management, dispute resolution, and reporting where required by law.

How We Use Your Information

We use information to operate your account, process payments, handle support requests, run responsible gambling checks, and to meet legal and regulatory obligations. Aggregated or anonymized data may be used for analytics and service improvements. We do not sell your personal information to third parties.

Data Protection Practices

We protect information using industry-standard technical and organisational measures, including encryption for data in transit, secure storage, access controls, and routine security monitoring. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties.

Cookies and Tracking Technologies

We use cookies and similar technologies for basic site functionality, session management, fraud prevention, and analytics. You can manage cookie preferences via your browser or through available site controls. Some features require cookies to function properly.

Information Sharing and Third Parties

We may share personal data with payment processors, identity verification services, fraud prevention partners, and other service providers who act on our behalf. We also disclose information when required by law or to protect our rights. Third parties are contractually required to safeguard your information.

User Rights

Canadian users have rights to access, correct, or request deletion of personal data held by us, subject to legal and operational limits. You may also object to certain processing and request restriction of processing where applicable.

Access, Correction and Deletion

To request access, correction, or deletion, contact [email protected]. We will respond to verifiable requests and may require identity verification before acting. Certain records may be retained as required by law or for legitimate business purposes.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you by email. Regularly reviewing this page will ensure you are aware of the current terms.